Returns & Exchanges
At Tiny Leaf NZ, we want you to be happy with your purchase. If there is an issue with your order or a product does not meet the guarantees required under New Zealand consumer law, please contact us and we will work with you to resolve it.
Change-of-Mind Returns
We do not generally accept returns or exchanges simply because you have changed your mind or selected the wrong product.
As our products include skincare, haircare and personal-care products, we cannot accept returns of products that have been opened, used or tested due to hygiene and product safety considerations.
Please choose your products carefully before placing your order. If you are unsure which product is right for you, we are happy to help before you purchase.
Faulty or Damaged Products
If your product arrives damaged, faulty, defective or does not match its description, please contact us as soon as possible.
Please email Tinyleaf.kawakawa@gmail.com with:
We may ask you to return the product so that we can assess the issue.
If a product does not meet the guarantees provided under the New Zealand Consumer Guarantees Act, we will provide an appropriate remedy in accordance with your legal rights. Depending on the circumstances, this may include a repair, replacement or refund.
If you receive an incorrect item or something is missing from your order, please contact us as soon as possible. We will investigate the issue and arrange the appropriate remedy.
If we ask you to return a product as part of an approved faulty, damaged or incorrect-order claim, we will provide instructions for returning the item.
Where the Consumer Guarantees Act applies, reasonable return costs associated with a genuine product fault will be handled in accordance with your legal rights.
Where a refund is approved, it will generally be processed back to the original payment method.
Refunds, replacements and other remedies will be provided in accordance with the circumstances and your rights under New Zealand consumer law.
Nothing in this policy limits, excludes or replaces any rights you have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer legislation.
The Consumer Guarantees Act provides minimum guarantees for products sold by businesses in New Zealand, including that products are of acceptable quality, fit for purpose and match their description.
If you have any questions about a return, exchange or product issue, please contact us at Tinyleaf.kawakawa@gmail.com and we will be happy to assist.
Tiny Leaf NZ
New Zealand
