Frequently Asked Questions (FAQs)
1. Are Tiny Leaf products natural?
Yes. Tiny Leaf products are made using natural, thoughtfully chosen ingredients. We avoid synthetic fragrances, harsh chemicals, and unnecessary fillers, focusing instead on simple formulations that support healthy skin.
2. Are Tiny Leaf products suitable for sensitive skin?
Yes. Our products are designed to be gentle and nourishing, making them suitable for sensitive skin. If you have particularly reactive skin, we recommend patch testing before full use.
3. Are your products safe for babies and children?
Many families use Tiny Leaf products for babies and children. We recommend patch testing first and avoiding contact with the eyes. For babies with very sensitive skin, consult a healthcare professional if unsure.
4. Are Tiny Leaf products made in New Zealand?
Yes. All Tiny Leaf products are proudly made in New Zealand, supporting local suppliers and maintaining high-quality standards.
5. What is Kawakawa and why is it used in your products?
Kawakawa is a native New Zealand plant traditionally used for its soothing and skin-supporting properties. It helps calm irritated skin and supports natural healing.
6. What is tallow and why is it used in your products?
Tallow is rendered beef fat rich in vitamins A, D, E, and K. Its fatty acid profile is similar to human skin, which may support absorption and moisture retention. We use grass-fed tallow as a traditional, minimally processed ingredient.
6a. Is tallow suitable for acne-prone or oily skin?
This depends on your individual skin. Tallow is often described as non-comedogenic, but current scientific evidence on how it affects acne-prone or oily skin is limited. Some of the fatty acids naturally present in tallow — such as oleic acid — may contribute to breakouts in certain skin types.
If you have acne-prone or oily skin, we recommend:
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Patch test first: Apply a small amount to a discrete area (such as behind the ear or on the inner arm) and wait 24–48 hours before applying more broadly.
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Introduce gradually: Start with a small amount on targeted dry areas rather than across the full face.
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Stop use if needed: If you notice increased breakouts, redness, or irritation, discontinue use and allow your skin to settle. If symptoms persist, consult a healthcare professional or dermatologist.
We do not claim our products treat or prevent acne or any skin condition. If you are managing a skin condition, please seek advice from a qualified healthcare professional before use.
7. Are Tiny Leaf products vegan?
Some of our products are vegan, while others contain tallow. Please check individual product descriptions to ensure they meet your preferences.
8. Are Tiny Leaf products cruelty-free?
Yes. We do not test on animals, and all Tiny Leaf products are cruelty-free.
9. Can I use Tiny Leaf balms on my face?
Yes. Many customers use our balms on their face, lips, and dry patches. Use a small amount and apply gently, especially on delicate facial skin. If you have acne-prone or oily skin, please read Q6a above before use on your face.
10. Can Tiny Leaf balms be used on broken or irritated skin?
Our balms are suitable for dry, irritated, and cracked skin. For open wounds, infections, or medical concerns, we recommend consulting a healthcare professional.
11. How should I store my balm?
Store your balm in a cool, dry place away from direct sunlight. Natural balms may soften in warm temperatures and will firm up again when cooled.
12. How long does a jar of balm last?
This depends on usage. With daily use on targeted areas, smaller jars typically last several weeks, while larger jars can last several months.
13. Do your products contain allergens?
We keep our ingredient lists simple and transparent. Ingredients are listed on each product page. If you have allergies, please review the ingredient list carefully before use.
14. Can I use Tiny Leaf products with other skincare brands?
Yes. Tiny Leaf products work well alongside other skincare routines and can be used as a natural moisturising step.
15. How long does shipping take?
Orders are usually dispatched within 24–72 hours. During busy periods or product launches, dispatch times may be slightly longer.
16. Do you ship internationally?
Yes. International shipping options and rates are available at checkout and vary depending on destination.
17. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been dispatched, changes may not be possible.
18. How do I track my order?
Once your order has been dispatched, you'll receive a tracking number via email so you can follow your parcel's journey.
19. Where can I buy Tiny Leaf products?
You can shop online through our website and find us at selected markets and pop-ups. Follow us on social media for updates on locations.
20. How can I contact Tiny Leaf?
You can contact us through our website contact form or by messaging us on social media. We aim to respond as quickly as possible.
